Plugins categorized as customer support
November 8. 2019
Customer service is huge these days. In the age of technology, where we all feel that much closer to each other because of our ability to communicate with just about anyone just about anywhere in the world, good rapport with your customers could sink or swim your business. Customers who are unsatisfied with your treatment of them or feel neglected will leave your business for a similar one that makes them feel better as consumers. On the other hand, customers who find that you treat them well will stick around loyally even through some hardships. So your work product is not all you have to worry about. Customer satisfaction is, in fact, essential to your success. And just like you get WP experts to run your website, you should consider some plugins categorized as customer support to help with your interaction with the website’s users.
What are plugins categorized as customer support?
A WordPress plugin is a type of software that you can add to your WordPress website in order to add or change features on it. Different plugins do different things. There are so many out there that you can find one for just about anything you need. From caching plugins to maintenance mode setups to security enhancements, plugins help you create the best website possible in simple and easy ways. You don’t even have to know a single line of code to use them and they can still drastically change your website performance.
One such type of plugin are those used for customer support. They may add a chatbot to your WP website or create a live chat for a more direct connection between you and the users. Sometimes, they even give the users the option of raising tickets about the website and its performance instead of going through a live chat. The options will depend on the plugin you choose. Like all other WP plugins, customer support plugins are developed by different teams, both associated with WordPress and not. Most are free, but there are premium ones out there as well.
Why use plugins categorized as customer support?
Whether it is to attract customers for your business or to share important things with readers, your website serves a purpose. The better your website, the better it fulfills that purpose. Your goal when creating, maintaining and updating it should, therefore, be to improve it and have the best website possible. There’s a variety of things you can do to achieve this goal, like hiring professional website support, working on your SEO score, and boosting your website performance with the right plugins.
And using customer support plugins can be one of the ways to improve your website. It provides you with a simple, yet effective customer support solution. You can set up a system that works for you pretty easily. At the same time, you ensure that your customers feel cared for. This is incredibly important today. Customers like it when you’re there for them all the time, ready and able to quickly answer any questions they may have. That’s what customer service is all about! And in a world where dozens of companies offer similar things, good customer service can make all the difference in user loyalty. So why not improve yours with a good plugin? Your users will surely appreciate the option to contact you whenever they need and do so via chat no less – remember that not everyone likes phonecalls!
Which plugins categorized as customer support are the best?
There are so many WP plugins out there! How can you tell which one you should choose? Ask yourself:
- what you want your plugin to do? Do you want a live chat? Or would you prefer a ticket system? Maybe a combination?
- which plugin is compatible with your particular website? If you’re new to WordPress, you may want to consult professionals on this. Many offer consultation services for new and prospective clients.
- what do you know about the plugin itself? Has it been updated recently and does it work with your version of WordPress? Which types of websites do the developers recommend it for? For that matter, who are the developers? If you already use a plugin from the same team and like it, this one will probably work out for you too!
Clearly, which plugins categorized as customer support will work best for you depends on your needs and your website. But that doesn’t mean a recommendation can’t help you! So let’s take look at some of our favorites.
A versatile plugin created to fully integrate with the WordPress environment in a way that will work for most websites, Awesome Support creates a ticketing system for your customers. They will contact you from the backend and you or your agents will work on a response from the backend. You can access the tickets quickly and easily and multiple agents can work on a single ticket if necessary. Although the free basic version will cover most of your needs, you may want to invest in the premium options for a bigger, more high-traffic website.
ZenDesk for WordPress
ZenDesk is one of the most popular customer support plugins for WordPress websites out there. Your users will contact you through tickets which you can view on your WordPress dashboard. You can even turn comments into tickets if you want for easier and more direct communication. The plugin will also allow you to easily add some useful widgets to your website, such as a feedback tab or a dynamic update section which will keep your customers informed.
A premium-only plugin like WPHelpDesk is not everyone’s cup of tea, but it can absolutely be worth the money especially for high-traffic websites. It works perfectly with WP websites regardless of the theme they use and even comes with a demo where you can test out any changes both in the backend and in the frontend. Most importantly, it allows for unlimited agents, unlimited tickets and customizable ticket fields. This makes it perfect for large businesses.
As the name implies, WP-LiveChat adds a live chat option to your WP website. This allows direct and real-time communication with your users. The basic free version comes with six themes, unlimited simultaneous chats, customizable offline messages and addition of polls before or after the chat. And if that’s not enough for you, more options are available in the premium version.
If you’re looking for a chat tool that gives you tons of options, then Chatra is a great choice. You can be in contact with your customers during office hours, either answering their messages or initiating contact yourself. Even when you’re out of the office, there’s a mobile app you can use on your phone instead! And you can set up a chatbot to send auto-messages when you’re unavailable. We can personally recommend this one as it is the plugin we use ourselves!
How can plugins categorized as customer support affect your website?
Plugins categorized as customer support in particular can be a way to provide your customers with a better user experience. They will open a channel of communication with you and your customer support team. This can make website users feel better cared for and vastly improve their satisfaction with your website which in turn generates more traffic. And isn’t that exactly what you need?