How to Set Up Business Call Forwarding From Your Website

Since you’re reading this text, you might be wondering how to set up business call forwarding from your website. That’s only an assumption, of course. Although, a decent one. Anyway, you’ve come to the right address. Here we’ll show you everything you need to know about the subject. Business call forwarding is important as your regular website management. Stick around for some quality info!

Why is call forwarding important, anyway?

This question might pop up if you’re one of the people that stumbled upon this article by chance. We can imagine someone reading this and saying: alright, but what’s the catch? So, what’s the deal with call forwarding and why’s it so important for businesses? There are three main reasons behind it

  • Significantly better custom-agent communication/interaction – the client’s call gets forwarded instantly to the person that’s responsible for the issue; the quality of the phone call is much better because providers use VoIP (Voice over IP);.
  • Call forwarding offers multiple extensions on a single number – regular phone service providers use limited extensions on a number.
  • The lines are always available – you set up a number of alternatives and make sure there will always be someone to attend the class; unattended calls lead to stuff that’s not good for your business, you can easily lose trusty customers (here’s how to add working hours on your website).
A man using his smartphone. If you're wondering How to Set Up Business Call Forwarding, this guide might be just the thing for you.
By setting up call forwarding for your business, you’ll earn the trust of your customers because they will know how to reach you regardless of the moment.

Other reasons why you should set up call forwarding (and business calls, in general)

Imagine your company is about to receive a call from Uruguay. We picked the country at random, there’s no particular reason why the call should be from this South American gen. Anyway, by setting up business call forwarding, you’ll make sure that the caller gets in contact with a Spanish-speaking agent. As we’ve mentioned above, by being available at all times your business will earn some trust from customers. A good, honest relationship with your ordinary customer is, as always, a necessity! This is especially important for small businesses since they already have a hard time attracting potential customers! Aside from being present on the web, they must be available to customers all the time.

Don’t use regular phone service providers

You might wonder why’s is suggested not to use regular phone service providers? Well, let’s just say they don’t offer any of the advantages we mentioned in the paragraph above. Most importantly, they don’t offer the service of call forwarding. And that’s where they stop being of any interest to you since you don’t really want to lose potential customers to this issue.

A old-school telephone. If you're wondering How to Set Up Business Call Forwarding for your website, this text might be just the thing you've needed.
You should avoid using regular phone services for your website. Providers using VoIP are the way to go!

So, how to set up business call forwarding for your website?

Now, we’ll show you how to do it! Firstly, choose a VoIP service provider. There are many options to choose from, but we recommend using Nextiva as your provider. Some experts say that it’s currently the finest option on the market. That being said, we’re gonna show you how to set up business call forwarding for your website using Nextiva.

First things first, create an account

Of course, the first thing on the menu is your account creation. That one needs no emphasizing. Once you’re in the process, you’ll be free to choose your business phone number. Also, you’ll be allowed to connect your existing phone number to it. Now, isn’t that practical? Once you’ve finished creating your account, you’ll be able to make or receive calls from your business phone number on the device of your choice.

Set up business call forwarding

The next thing you want to do is to set up business call forwarding for your website. Open the program and click on Users. Head on to Actions, and then to Voice Settings. Select Forwarding from the menu on the left. You’ll see an empty box with the description Call forward (selective) above it. You can add a phone number of your choice and select the conditions under which will the call be forwarded. Aside from the selective option, you’re also able to set up the always-on call forwarding option, busy call forwarding, or the forward calls when unanswered option.

Once you’ve set up business call forwarding, please make sure you don’t forget to give it a test run before you put it on your website. As you can see, setting up business call forwarding isn’t really something you’d call a big deal.

"Scramble" letters merged to form SIMPLE. Wondering How to Set Up Business Call Forwarding from your website? You'll see it's very easy.
Now you see that setting up business call forwarding is not a hard thing to do.

Add the call button to WordPress

Talk about forgetfulness, we almost didn’t remember to tell you to add the call button to WordPress. First things first, install the WP Call Button plugin on your website. Once you’re done with that and you’ve activated the plugin, you’ll need to pay a visit to the Settings. Next, click on the WP Call Button to configure the plugin. As you’ll be able to see, you can choose either a sticky or a static call button for your website. Once you’ve added the call button to your website, it’s time to give it a go. Make sure you test it out!

A conclusion on this guide on how to set up business call forwarding for your website

That’s about it, folks. This was a quick guide on how to set up business call forwarding for your website. Hopefully, you won’t have much trouble setting up your website’s call button and all the other little things we’ve mentioned above. Also, we’ve emphasized the importance of business call forwarding. Let’s go through it again: you’ll attract new customers by being available all the time, you’ll assure the old ones you’re worth their trust, and you’ll ensure uninterrupted communication between the customers and your agents. What more could any business owner want? Knowing they can reach your business numbers all the time is something consumers nowadays really appreciate. There’s no reason why you shouldn’t set up business call forwarding for your website.

 

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