3 Best WordPress chat plugins to explore
August 24. 2019
Whether you are trying to sell a service or a product, you are much more likely to do it by using a personal approach to each customer. The problem is how to make the experience personal for every person that visits your website. How does one turn an impersonal experience into a personal one? The answer is a simple one – try adding different personal touches to your website but, of course, make sure you don’t go overboard in the process. There is such a thing as too many plugins – just saying. However, if your goal is improved user experience where the sense of isolation won’t be an issue, you won’t find a better solution than adding live chat to your website. The best WordPress chat plugins have an immense power that could result in healthier conversion rates in the long run.
After all, live chat allows you to be in constant touch with your potential customers. Whether you are resolving any new-found problems, updating them about your products/services or answering any questions they may have, any communication with your customers is bound to reflect well on your business. With that fact in mind, let’s look at some of the best chat plugins for WordPress websites at the moment. Who knows – you might find your next beloved plugin somewhere among these lines!
Countdown of the best WordPress chat plugins
We’d just like to make a quick detour and mention that we didn’t place these plugins in any specific order. We think of them equally – the number one spot on our list is just as good as the last one. No exceptions.
1. WP Live Chat Support
Let’s start with the only way it seems natural – with the live chat plugin that’s a 100% native WordPress solution. Instead of having to use a third-party interface, you can manage the entire plugin from your dashboard. The free version of this plugin allows you to use the basic features of this app, while by paying a $15 fee, you get to acquire the PRO version which sure enough comes with a bundle of useful new options. Why does our WP Full Care team love this plugin?
- It features restrictions on who can and cannot use the chatbox.
- The plugin allows you to add surveys that pop up either before or after you finish chatting with your customers.
- Notifications on your desktop for brand new chats.
These were just the features you get with a free version of WP Live Chat Support. When it comes for the paid version, the features are bound to impress you!
- The option of built-in analytics.
- Initiating a chit-chat with your customers instead of waiting for them to contact you.
- The possibility to see what a person is typing before they send a message.
This plugin already seems to have everything you need, right? But that’s just the beginning. Don’t make a decision before you see what else the WordPress world has to offer! Because it can offer a lot!
Another plugin that is considered as one of the best WordPress chat plugins is LiveChat. Thanks to a dedicated plugin, this SaaS tool is very easy to integrate with your WordPress website. However, if you are looking for a completely free option, then feel free to scroll down. LiveChat isn’t it! With a price that starts at $16 per month per logged-in agent, this plugin more than justifies its price once you take a look at all the features it offers.
- LiveChat has over 130 integrations.
- It gives you a chance to see what a person is writing before sending a message.
- You get analytics and visitor profiles.
- The tool sends automatic greetings to your visitors.
- It has apps which support Windows, Mac, Android, and iOS respectively.
If you are unsure whether LiveChat will be the right fit for you, why not try out their 30-day free trial? In case the personalized support you were able to provide by using LiveChat proves to sit well with your customers, we wholeheartedly advise you invest some money into this plugin. It will be increased tenfold with improved conversion rates.
3. Tawk.To LiveChat
While LiveChat is one of the best plugins which aren’t free, Tawk.To could very likely take the first spot as the best COMPLETELY FREE live chat plugin. Even though it’s free, it can rival the quality of all the other paid live chat plugins. Since this isn’t a dreamland we live in, Tawk.To plugin isn’t a non-profit organization but a business. And businesses have to make money somehow.
That’s why if you want to remove the ‘powered by Tawk.To’ sign at the bottom of the page, you’ll have to pay $12 per month to have it removed. Also, if you want to hire people to answer the live chats, you’ll have to pay $1 an hour per agent. On the other hand, both of these options are just that – optional. The plugin can still come completely free of charge.
As for its features, Tawk.To plugin is appealing to people because it offers a lot of different functions. Those who opt for Tawk.To have:
- Canned responses.
- The option of having unlimited agents.
- The possibility of storing an unlimited amount of chat history.
- Support for as up to 27 languages which will certainly be a huge plus if you have a multilingual WordPress site.
- File uploads and built-in analytics.
- The ability to see what the person is typing before hitting send but, unlike with the other two plugins, it’s completely free.
All it takes is one of the best WordPress chat plugins to completely transform your potential customer’s opinion of your website. Having in mind that even the best plugins can come cost-free, you really have no excuse not to try one out. Trust us – the benefits will be exponential.